Failed login attempt on your Moneybookers account

Today I receive following failed login e-mail from Moneybookers. I have never received any such messages since I opened account (well apart from my own failed login attempts).

I glanced through the e-mail and it looked genuine and didn’t seem to be phishing. To verify I checked e-mail header which looked genuine and traced the IP which is UK IP address.

So the e-mail was indeed triggered from a failed login attempt into Moneybookers account.

To be safe than sorry, I changed the password to be more cryptic. Now¬†hackers need a super computer running for months to crack this new password. Didn’t they tell ya don’t hack the hackers ;)

I also asked Monebookers to provide more details on this failed login attempt, IP address etc. Let’s see if they will provide it. My guess is that in the name of their own (sic) security they will not reveal the IP Address.

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THIS IS AN AUTOMATED EMAIL – PLEASE DO NOT REPLY.

TO REPLY YOU MUST LOGIN TO YOUR MONEYBOOKERS ACCOUNT AND SEND US A MESSAGE
VIA OUR SUPPORT CENTRE.
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Dear x,

We would like to inform you that a failed login attempt has been made on your Moneybookers account. You now have 3 more login attempt(s) left before your account is locked for security reasons. Please remember the following rules for Moneybookers passwords:

– Case sensitive (small and large caps matter)
– At least 8 characters long
– At least 1 alphabetic character (A-Z)
– At least 1 non-alphabetic character (0-9, ., +, etc.)
– Cannot be the same as your email address

If this is an unauthorised login attempt, we strongly advise that you immediately log into your Moneybookers account at www.moneybookers.com and change your password. It is recommended that you regularly change your password and keep your Moneybookers account password unique from all other passwords.

Kind regards,
The Moneybookers Team

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Moneybookers Security Reminders

Protect Your Password
Moneybookers and its representatives will NEVER ask you to reveal your password. There are NO EXCEPTIONS to this policy. If anyone asks for your password by phone or by email, or on any website other than moneybookers.com, refuse and immediately report this to security@moneybookers.com.

Access your account ONLY using the login link on the Moneybookers homepage
Please be advised that Moneybookers and its representatives will NEVER send you an email asking you to provide your login details within a form provided or to click on a hyperlink to access your account! Immediately report any incident to security@moneybookers.com.

Case Sensitive Login
Please make sure your password is longer than 8 characters and contains at least one number or non-alphabetic character such as ‘9’,’-‘ or ‘%’. It must also be unique to Moneybookers and should not be used elsewhere. Please remember your password is case-sensitive when re-entering it.
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Moneybookers Ltd., London, Registered in England and Wales no 4260907.
Registered office: Welken House, 10-11 Charterhouse Square, London, EC1M 6EH, United Kingdom.
Authorised and regulated by the Financial Services Authority of the United Kingdom (FSA).

Comments

2 Responses to “ Failed login attempt on your Moneybookers account ”
  1. Renuka Perera

    Dear Ajai, My Account has been Locked. Please help me for unlock. I remember password.

  2. vasil popov

    Hi moneybookers,

    it look like you are too clever to me,because I tryed 5 times to register in vain.The login reject my password.I don`t understend
    why.Will you give me a password?Please,answer me.I try one hour.
    Regards:Vasil

Leave a Reply to vasil popov